The Venture Capital Paradigm: Growth vs. User Experience

This chapter examines the profound influence of venture capital on startup growth, particularly the demand for rapid 'hockey stick' curves that drive experimentation and aggressive strategies. It discusses the challenges associated with implementing effective A/B testing and the emotional toll on customer service teams navigating changes under VC pressures. Additionally, the chapter critiques the capitalist structures that shape technology development, advocating for alternative investment models that prioritize equity and innovation while addressing systemic challenges like valuation and organizational lags.