How to Think Like Google - Tom Chi
The Mindvalley Podcast
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The Power of Customer Service
Tom Zoellner: I realized in so many organizations, people get so caught up in what they do on a day to day to day basis that they don't actually innovate. We went from being a small company with barely any decent customer support to getting customer support rankings in the top 2% of all American companies in the world. He says he destroyed his career every 4 to 5 years by scooting back five years and discovering new things about himself.
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