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AI, Creativity, and Customer Experience at Cannes Lions
The chapter delves into the prevalent theme of AI at the Cannes Lions event, emphasizing the importance of creativity, productivity, and customer experience discussions amidst the AI hype cycle. It explores the evolution of AI discussions over the past year, focusing on utilizing AI effectively in marketing strategies. The chapter also explores the usage of AI in the creative process, particularly in generative AI at Hilton, while emphasizing the significance of understanding customer experiences and engaging with innovative capabilities.