Bonus: An Evening With the Puppet Masters - Sock Puppet Webinar
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A c r m is a customer relationship management piece of software or application. It's used by salespeople to keep track of their contacts and to remind them to follow up with them. There are a bunch of different c r ms that are available for free, 99 on the inner webs unless you can do your best to free one that you like and that works for you.
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