AI in contact centers trends with Nerys Corfield
VUX World
00:00
Design Thinking and AI Solutions for Contact Centers
Exploring the critical role of design thinking in AI solutions for contact centers, focusing on the need for experience design to create a seamless user experience. Contrasting intent-based NLU systems with generative AI-powered bots and the importance of contextual responses and fail-safes for user interaction. Analyzing the challenges and strategies for implementing AI in contact centers, emphasizing the necessity of ethical use and balanced approaches for effective deployment.
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