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6min chapter
24. Maintenance and All Things Property Management with Ethan Lieber of Latchel
Property Management Business
Property Maintenance Solutions and Decision Making in Business
The chapter delves into a service's extensive geographic scope in major US cities and its personalized customer service approach, including the CEO's involvement in demos. It introduces a maintenance assistance service for property managers, emphasizing control retention over operations, budget limits, and decision-making. The discussion further explores the internal conflict between logical metrics-based decisions and intuitive gut feelings in business, reflecting on the regret of prioritizing head over instincts at times.
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