2min chapter

This Week in Startups cover image

Ryan Smith on buying the Utah Jazz, evolving Qualtrics, AI’s early days, and more | E1782

This Week in Startups

CHAPTER

The Importance of Knowing Your Customer's Temperature

The best companies do this. It's not an event. Like, if you look at like Delta Airlines, who just wants free Wi-Fi and they have a command center with all of the data that is going on as they go free Wi- Fi on every one of their planes. And it's just, are you good? Are you good? How are you feeling? Oh, wait, we also have their sky miles numbers, so we know the profile of Jason,. "You can call tricks everything," he says.

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