Should leaders reserve 20% for change work?

In episode 3, we interview Dr. DeAngela Burns-Wallace, Vice Provost for Undergraduate Studies at the University of Kansas about changing the culture of busy-ness and meetings that many university administrators face. Topics include managing email, maintaining schedules that allow administrators to be effective change agents, and how to help students cope with information overload and over-scheduling. Thanks to The Rubbish Zoo for theme music.