Episode 2: Technology
Inside Octopus Energy
00:00
Evolving Kraken: Technology and Trust
This chapter examines the growth of the Kraken platform within a technology company, focusing on the collaboration between operations and development teams to enhance user experience and operational efficiency. It highlights the importance of trust, empathy, and innovation amidst the company's expansion, as they adapt to a wider client base through self-service features and API integrations. Future aspirations are also discussed, emphasizing the desire to impact climate change positively while maintaining strong customer care values.
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