Optimizing Planning Through Real-Time Feedback Integration

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This chapter discusses the seamless integration of real-time feedback into planning processes, emphasizing the significance of engaging in discussions based on feedback during planning meetings. It also explores the challenges, benefits, and evolution of transitioning from periodic surveys to real-time feedback systems, highlighting the iterative process of collecting and applying feedback for continuous improvement.

Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.

Discussion points:

Overview of the listening channels used by Max and Berlo’s team - [00:00:58]
Origin story of the Developer Engagement and Insights team - [00:02:49]
Perspectives on volume metrics - [00:05:00]
How the periodic surveys work - [00:08:51]
Investment required to build the periodic surveys and real-time feedback - [00:14:20]
How results are handled - [00:15:28]
How the real-time feedback tool works - [00:21:40]
Where the idea for the real-time feedback tool came from - [00:25:15]
Building an MVP for the real-time feedback tool - [00:028:58]
Other stakeholders involved in triaging feedback - [00:35:40]
The experience developers have when encountering the real-time feedback tool - [00:37:34]
How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]
Advice for other teams considering implementing this approach - [00:41:46]