The Places We'll Go Marketing Show cover image

The Psychological Trick Behind Every Great Ad - Richard Shotton

The Places We'll Go Marketing Show

00:00

Understanding Customer Experience Through the Peak-End Rule

This chapter explores the 'peak-end rule' and its impact on customer memories and experiences. Through a pivotal experiment with colonoscopy patients, it reveals how brands can improve customer interactions by emphasizing memorable peaks and positive endings.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app