The Westminster Tradition cover image

Mr Bates v Post Office part 6 - information dead ends and accountability sinks

The Westminster Tradition

CHAPTER

Navigating Policies and Human Judgment in Organizations

This chapter explores the conflict between following established policies and exercising personal judgment in management roles. It highlights the effects of organizational structure changes on employee discretion, particularly for helpline operators, and the resulting implications for job satisfaction and employee engagement.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner