How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Interviewing Customers - What's Next?
i wrote the book during lock down, and wasn't it really able to get out and talk to people in person about it. I'll be at a couple of conferences this fall as well. And yes, a, it's just so much fun when i get to go talk about that at a conference,. You can tweat us at intercom, or you'll find us unlinked in.
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