The Evolving Role of Chatbots in the Workplace

Employees are increasingly using AI, and their employers are increasingly encouraging them to do so. Companies are building their own chatbots, and training their staff in how best to use the technology. You might think this would be feeding through into corporate profits and boosting the economy. So why isn’t it? We hear from Chicago Booth’s Anders Humlum, whose research documents the paltry effects AI is having on company earnings and economic growth