Customer-Centered Innovation by Amazon Web Services PM
The Product Podcast
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Getting Your Customers to Feel Valued
A lot of insurance companies are going in tha direction of having chat bots. You have to make them feel valued, which means that you have to rethink your customers service. And the last thing is an architecture that enables you to monitor and facilitate ebitasing. Companies that have grown very big and have a got into complicated architecture are not able to get there.
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