How to Save the World | The Psychology & Science of Environmental Behavior cover image

Mapping the World's Forest Data from Satellites, Alice Gottesman + Kai Kresek Global Forest Watch Ep 46

How to Save the World | The Psychology & Science of Environmental Behavior

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Building Really Good Software Requires a Deeply Empathetic Dive

I think building really good software requires just a really deeply empathetic dive into the user experience. We also complement those kind of user testing sessions with things like surveys so we do a lot of surveys to try to assess who's using our tools, how are they using the tools and what gaps might there be. From those surveys we're able to get some more quantitative information by discerning like what patterns are there by people's responses. And another tactic we use is we have a team dedicated to engagement with these kind of users and they often are in conversation with them  and learning about what are they doing, what are the challenges they're facing, what kind of issues are they having

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