
Fighting for content design with Sarah Richards
Writers in Tech
00:00
How to Measure a Return on Investment
A lot of organizations will just go, whell. We just want to be liked. What you do? Be useful or get off. So there's that. And that comes down to the usan ees. If you don't know what your users need from you and what value you add as an organization, you cannot tell what your successin values. I heard a term that called customers success manager, of something like that,. which is in charge for engaging with the marous in that manner - but sto bein like on tewiter, for example.
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