Keep Spending Alive in 2025
Fashion People
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Navigating the Evolution of Retail and Consumer Preferences
This chapter explores the evolution of omni-channel retail, emphasizing the integration of online and in-store shopping since the early 2010s. Personal anecdotes, including training experiences at Bloomingdale's, illustrate the importance of understanding customer needs while examining the recovery of mall brands like Gap Inc. and J.Crew amidst changing consumer preferences.
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