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11min chapter
From Sun to Oxide
Changelog Interviews
Strategic Customer Targeting and Transparency
This chapter focuses on the importance of targeting strategic customers for the product Oxide, emphasizing the need to prioritize specific vertical markets and ensure customer satisfaction. It highlights the value of transparency in dealing with customer issues, admitting when solutions are not readily available while actively working towards them. The conversation also dives into the significance of transparency within an engineering team, discussing challenges openly to build stronger relationships with customers.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode