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From Sun to Oxide

Changelog Interviews

CHAPTER

Strategic Customer Targeting and Transparency

This chapter focuses on the importance of targeting strategic customers for the product Oxide, emphasizing the need to prioritize specific vertical markets and ensure customer satisfaction. It highlights the value of transparency in dealing with customer issues, admitting when solutions are not readily available while actively working towards them. The conversation also dives into the significance of transparency within an engineering team, discussing challenges openly to build stronger relationships with customers.

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