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How to Be Sensitive to the Things That People Need and the Beliefs That People Believe
Sally Kohn: I've had a conversation with someone else on this podcast about the authoritative nature of the delivery of information in the traditional health care system. She says hearing something delivered in that tone can feel extremely off-putting and can feel like, okay, well, now I know for sure that they don't have my best interest at heart. "It's very, very difficult, in my opinion, to be sensitive in the ways that you need to," she says.