The Five Elements of Customer Experience

Bhat: We all have the power to give this kind of customer experience. I was going to ask you for your definition of customer experience, but i kind of feel ory has kind of just given it. It's all those experiences that a customer has with the brand. And so for us that day, it came down to all the detailso the store was clean, they had beautiful music playing, the escalator was working and then linda made it all come to life.