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24min chapter
415: If VCs & Gov. join forces we can solve society’s biggest problems. With venture capitalist and lecturer at Stanford University, Arun Gupta
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
Importance of Customer Empathy and Understanding
This chapter reflects on the significance of customer empathy and understanding. It emphasizes the need to humanize government, personalize entrepreneurship, and build trust with customers. The speaker also discusses the cultural divide that exists and the realization that technology is the easy part, while people and cultural fit are the harder parts that should not be underestimated.
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