Having a Solid Incident Management Protocol

Having organization and control, like who's going to do what in the moment, is important. Having a really solid incident management protocol that all of your team kind of nose about equally can be really helpful. Be continuously aware in communications, so taking notes, being clear and insuring that everybody has the same context. Everyone understands who to go to in an incident and how to hand off. It means that you don't need to explain who is doing what and how. You just see the roll title, and you understand, and you know how to move through things.