How Do You Get So Good at Customer Service?

"I've helped a lot of people. I'm not brigkn a bout thet m to san, i do," he says. "You get the you know, i already knew they weregoing to take advantage of me, but i let him do it anyway sometimes." He adds: 'People who ware geting tok. Nice guis' Graham has to practise this with his choruses. But how do you get to that next level of customer service?

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