369: Encore Episode! How to be a Cash Register Hero
Keys To The Shop : Equipping Coffee Shop Leaders
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Communication to the Baristas
Do they have clear handwriting? Do they speak up? Are they able to put the tickets in a predictable pattern? If there are things that need t be adjusted. It's your responsibility to get the customer what they want just as much as it is the baristas. You can also do things like say the drink back to them loud enough that you signal the baristas behind you to start making a drink.
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