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Hootsuite’s Social Media Trends 2023

Social Pros Podcast

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What's the ROI of Social?

Daniel: Customer expectations are higher than ever, and social is the go to channel. He says we can reasonably expect that investment in social media marketing will increase over the next five years. Daniel: Don't disinvest from your social presence. And then when it comes to customer service, it's not just a megaphone, it's also a tool for tracking clicks, likes and engagement. But I think that the one thing to keep in mind is that more visibility always comes with more scrutiny.

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