LLMs for Improved CX in Financial Services - with Mike Murchison of Ada
AI in Financial Services Podcast
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The Premium on Psychology Degrees
The ACX organization is staffed by me with the top performing members of your existing customer service team. They're much more empathic than they are technical experts. The therapists, sociologists and psychologists have a leg up on the rest of us when it comes to employing this new technology,. Mike: If you cannot put yourself in the shoes of someone else, you're probably a crap writer.
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