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19min chapter
From Sun to Oxide (Interview)
The Changelog: Software Development, Open Source
Building Trust Through Transparency
This chapter explores the challenges larger companies face in ensuring exceptional customer experiences, with Dell as a key example. The discussion emphasizes the importance of transparency, clear communication, and aligning customer needs with company offerings, highlighting the significance of honesty in fostering trust. Personal anecdotes and reflections on fundraising efforts provide insights into navigating the tech industry’s unique demands and the value of strategic customer relationships.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode