From Chaos to Commitment: The Birth of a Delivery Service

This chapter chronicles the early chaotic days of a food delivery startup, where a rainstorm surge overwhelmed the team and tested their resilience. It delves into pivotal moments, including a defining experience with a local macaroon shop manager that inspired their venture, and the unconventional methods used to manage operations without a formal infrastructure. The narrative emphasizes the importance of customer care, illustrated through a critical decision to refund late orders, solidifying a commitment to service that would shape the company's core values.