
Listen like FBI negotiator Chris Voss
Deep Listening - Impact beyond words - Oscar Trimboli
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Mastering Communication in Negotiation
This chapter explores the critical dynamics of communication and active listening, particularly in business negotiations. It discusses the psychological aspects of decision-making, the role of empathy, and how language can significantly influence outcomes. By emphasizing strategic listening and the careful construction of questions, the chapter illustrates how these skills foster deeper understanding and collaboration.
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