The Heart of Healthcare | A Digital Health Podcast cover image

The Southwest Airlines Theory of Healthcare Transformation | Iora Health Co-Founder, Rushika Fernandopulle

The Heart of Healthcare | A Digital Health Podcast

CHAPTER

Transforming Healthcare Through Partnership and Consumer Focus

This chapter explores the journey of a healthcare initiative's early funding and the lessons learned from a pivotal partnership that prioritized employee well-being to enhance customer satisfaction. It reflects on the decision to sell a successful business and the strategic merger aimed at creating a comprehensive health model for improved patient engagement and outcomes.

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