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844: The Six Words that Dramatically Increase Your Impact with Jonah Berger

How to Be Awesome at Your Job

00:00

Customer Service

When someone calls customer service, we don't just want to solve their problem. We want to show them that we care. And so how can we use language to show listening? The word "concrete" is a good place to start. Using concrete language makes people more satisfied at the end of the call.

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