How to Be Awesome at Your Job cover image

844: The Six Words that Dramatically Increase Your Impact with Jonah Berger

How to Be Awesome at Your Job

CHAPTER

Customer Service

When someone calls customer service, we don't just want to solve their problem. We want to show them that we care. And so how can we use language to show listening? The word "concrete" is a good place to start. Using concrete language makes people more satisfied at the end of the call.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner