Bob Moesta Helps Innovators and Entrepreneur With Learning To Build
The Sales Podcast With Wes Schaeffer, The Sales Whisperer®
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What's the Difference Between Performance and Performance?
There's a guy that I worked with in Japan, his name was Dr. Conno. He would talk about that there's three types of quality properties. One is what he calls basic quality, things that people expect. The second one is performance, which are the things that you expect to happen. And when it does it, you're very satisfied. When it doesn't do it, you've got to be able to understand like you can't compete on basic quality.
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