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#359: Tobi Lütke — From Snowboard Shop to Billion-Dollar Company

The Tim Ferriss Show

CHAPTER

The Importance of Customer Support

The importance of that hands-on those customer calls is I think hard to overstate yeah right. John Phillips considers it his job to go in Lutka's office once in a while and get him to clear everything off his desk as CEO. " distance to front line becoming bigger has probably killed more companies than many other forces"

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