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Efficient Processes and Productivity in Field Sales
The chapter explores the challenges faced in explaining non-software processes to field salespeople, emphasizing the importance of clear instructions and the significant cost of data entry errors. It discusses how interruptions and distractions impact sales productivity, the misconception of tasks that seem productive but are time-consuming, and the need for standardizing processes to enhance efficiency. The chapter draws parallels between standardization in manufacturing and the lack of similar practices in knowledge work like sales, underlining the benefits of eliminating variability and reducing rework.