Business of Architecture Podcast cover image

622: How to Charge More Without Losing Clients (And Why They’ll Thank You for It) with Enoch Sears & Rion Willard

Business of Architecture Podcast

00:00

The Surprising Lessons of a Watch Delivery Experience

This chapter recounts a delightful story about the unexpected return of a seemingly lost watch, illustrating themes of honesty and exceptional customer service. It also explores how anticipation can enrich the shopping experience from a psychological perspective.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app