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Journey from Circuit City to Capital One
This chapter follows the speaker's journey from working at Circuit City in the US to joining Capital One, highlighting the importance of leadership and adaptability in the face of industry changes. It delves into the speaker's role in risk management and innovation at Capital One, emphasizing the company's focus on using intelligence to benefit customers. The chapter also explores a pivotal moment during the 2008 financial crisis, showcasing the speaker's decision-making skills in a high-stakes environment.