The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Solving the Innovator's Dilemma: How successful companies are embracing innovation units

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Innovation Units and the Relationship With the Larger Company

Innovation units give a team the opportunity to discover something new without those traditional guardrails in place. When you give people that freedom and get them in that mindset, that's really where innovation can grow. The teams own their own tax stock rather than inheriting the tools of the parent corporation.

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