Kelley Johnson, Lead, Student Experience Platforms (Salesforce) at UTS explains the ins and outs of implementing Salesforce.

If you’re interested in procuring Salesforce or another competitor product to help optimise your CX - then this episode will teach you how to go about it.

“It’s not just the product you’re buying. It’s all the governing around that – security policies, data policies, privacy policies … You do not want to have any breaches.”

Growth Generators is not an affiliate for Salesforce and featuring this product is not intended as an endorsement.

In this episode, we discuss:

Three leaders that had a profound influence on Kelley’s career
Why UTS chose to deploy Salesforce and how it aligned with their digital experience strategy
Insights into the procurement process and what set Salesforce apart
The importance of having the right people at the procurement table - and giving them enough time to participate
The importance of building requirements with the end-users
How the vendor's response can tell you a lot about how much they value the relationship
Which Salesforce modules UTS chose to purchase and why
The four must-have roles you need on your team to get out of the blocks with Salesforce
The biggest challenges and wins so far

Kelley is an accomplished leader with more than 25 years' experience in digital technology.

P.S. - As always, we have detailed notes available for this episode. To access these, head to our website, look out for this episode and download the PDF summary notes with all the tips and strategies laid out.

References

Contact Kelley Johnson

Find Kelley on LinkedIn and mention you heard her on the podcast.
Email Kelley any follow-up questions you have, kelley.johnson@uts.edu.au
Find out more about UTS

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