Masters of Community with David Spinks cover image

Quitting Communities, Choosing Platforms, and Developing Strategy with Sarah Hawk

Masters of Community with David Spinks

CHAPTER

Do You Have a Community Strategy?

Community managers need to start by talking to potential community members, or with those that might be a power user. I think there's a misconception that if i send out a survey to to a thousand of my of my users, and they all come back saying, i no, no, i don't really know t what we need. Those are the people that you need to be talking to because they understand what ther need is. You should ask them about what information itis they'd like to see, or what changes, or what's not going right for them. Sometimes we're too scared to ask for feedback. But thk, it's incredibly important, provided you're prepared to act

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