The Importance of Understanding the Work

Martin: I didn't realize I was reading textbooks necessarily. But then actually through reading that stuff, I remember I had to work for a small business for a while and they're asking about cognitive task analysis. So the Marine Corps had a program and we actually had a chance to work on that in that small business. Those stories really even started to make the impression upon me about how important it is to understand the work,. Martin: We've got this mix of people, you know, there's not like one human factors person, right? You've got people that really good at analysis and design. And you've got sort of like really bright and talented folks are really good at translating that