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How to Run a $5 Trillion Payment System

Statecraft

CHAPTER

Navigating Change in Government Organizations

This chapter examines the challenges governmental organizations face during transitions, particularly the pitfalls of resource cuts over system building. It stresses the importance of employee engagement, clear communication, and integrating technology to foster a more effective and motivated workforce. Additionally, the discussion highlights innovative recruitment practices and the necessity of adapting to user feedback to enhance public trust and service efficiency.

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