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BONUS: Should We Remove the "e" From eCommerce (Hot or Not Edition) LIVE from Commerce Roundtable

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Building Brands Through Community Engagement

This chapter explores the intricate relationship between brand profitability and the importance of community in today’s market. The speakers discuss how genuine connections and engagement can foster brand loyalty, especially in the context of the TikTok era, where transactions often overshadow true relationships. They emphasize that successful brands utilize community-building efforts to enhance consumer behavior and retention, reflecting on personal experiences and examples from various brands.

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