How do general-purpose chatbots fail in therapy contexts?

The role of artificial intelligence in mental health care is an unsettled issue. States including Illinois, Utah, and Nevada limit or ban the use of AI for therapy. And researchers say such conversations can sometimes veer off course and even be dangerous.

Marketplace’s Nova Safo spoke with Jenna Glover, chief clinical officer at the mental health care platform Headspace, which launched an AI assistant, Ebb, last year.