Navigating Complexity: From Order to Chaos

The chapter explores the balance between rigid order and chaos in human operations by examining different scenarios like hospital operating theatres and firefighting crews. It discusses the evolution from early systems thinking to complexity thinking, emphasizing the shift from linear causality to non-causal systems facilitated by complexity science. The conversation delves into socially constructed realities, contrasting empirical approaches to scientific discovery in management science and advocating for coherence in decision-making through safe-to-fail experiments.