The Agile Daily Standup - AgileDad cover image

Why Is Customer Loyalty So Important?

The Agile Daily Standup - AgileDad

CHAPTER

The Impact of Customer Experience on Loyalty and Profitability

This chapter explores the vital role of customer loyalty in enhancing business profitability, with a focus on providing seamless customer experiences. It discusses the connection between product management and retail operations, emphasizing the importance of nurturing relationships with 'super customers' to increase lifetime value.

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