Tiffani Bova: The Experience Mindset
FranklinCovey On Leadership with Scott Miller
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The C-Suite Leaders Should Be Thinking About and Doing
The biggest disconnect between the C-suite and employees was outdated technology. Only 20% of customer facing employees agreed that tech they were using allowed them to collaborate easily and effectively do their job efficiently. Broken processes by which employees have to follow are to cumbersome, add too much friction, add too many steps,. The fastest way to get customers to love your company is to get employees to love their job.
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