The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Making magic: Simon T. Bailey on the platinum service principles that create lifelong customers

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Appreciation for Concepts and Learning More

The speaker expresses appreciation for the concept of understanding who you think you're not and discusses the vulnerability shared by the guest. They also ask about the guest's book on resilience and provide information on where to learn more about him. The chapter concludes with announcements about upcoming customer service conversations and a newsletter.

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