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Yes, Those Locked Shelves Are as Pointless as You Think

Big Take

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The Unintended Consequences of Locked Shelves in Retail

This chapter examines the consequences of locked shelves in retail environments, particularly at Walgreens and CVS, and how this policy has diminished sales and customer loyalty. It also features insights from the CEO of Walgreens on the broader impact of these security measures on business performance.

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