Bus Drivers' Faces in the Mirror, in the Wind Mirror

Jose: "I'm convinced I've actually seen bus drivers' faces in the mirror, in the wind mirror. Winking at you kind of like they wait till they see the mics of my eyes and then they smile and they pull away" What happened to the old man's parents and brother when he was young? Why did the old man need to tell his story quickly? Question number two is what happened to theOld Man's parents and Brother when he was younger?